FAQs

Can I place an order over the phone?

Yes, you can! You can place an order over the phone by calling 503-657-4806. A sales associate is available to assist you: Monday through Friday 10am to 6pm Pacific Time.

Can I pick up my order directly from Extreme Products?

Yes, you can! We are open Monday through Friday 10am to 6pm Pacific Time.

How can I return an item to Extreme Products?

We want our customers to be happy with their purchase. If there is a problem with your order, please contact us immediately. We can only accept returns on defective items if we are contacted within 14 days upon receipt. We will provide a return shipping label and will replace the defective item (if available), or we will issue a refund upon return of the item. Upon return of the item, if no defect is found the customer will be responsible for the shipping charges both ways. 

Firearms Returns: Firearms and ammunition cannot be returned. All sales are final. Firearms cannot be returned once they have been transferred to the customer. Once the firearm has been transferred, it is considered used, even if it has not been fired. The customer must inspect the firearm before completing the transfer. If there is an issue with the firearm, do not complete the transfer, contact us immediately so that we may find a resolution. If a firearm is found to have a defect after it has been transferred to the customer, it is then the customer's responsibility to send the firearm back to the manufacturer for repair or replacement, as per the manufacturer warranty. Firearms sent to the manufacturer for warranty repair can be returned directly to the customer without having to be transferred through a dealer.

How will I know if my orders shipped, and will I get a tracking number?

If you have established an online account with us using a current email address, you will be emailed a tracking number automatically once your order has shipped.

I am new to buying firearms online, what is the process?

Legally, when an individual wants to buy a firearm online, they must have it shipped to a Federal Firearms License (FFL) holder. First, choose a local gun dealer or other FFL holder in your area and get their permission to have a firearm shipped to them from Extreme Products. The gun receiving dealer would then do the background check and transfer the firearm to you in return for a small fee.

IMPORTANT: It's the customer's responsibility to check, prior to placing your order, to ensure the product you are ordering meets all local, state and federal laws for your area. 

 Now, you are ready to place your order!

How old do I have to be to purchase ammo from Extreme Products?

You must be at least 21 years old to purchase ammo from us. There can be grey areas regarding what is considered handgun ammo and what is considered long gun ammo. For that reason, Extreme Products errs on the side of caution and will only sell ammo to those 21 years and older. 

When placing your order, you will be asked to make a statement of your date of birth and that you are complying with all applicable laws. 

Do you have a lay-a-way plan and/or alternative financing?

We have alternative financing available, made possible through Credova. Credova enables you to purchase the items you want now and pay for them in installments over an agreed-upon time period. If you have a shopping cart subtotal greater than $300 and are ready to purchase, you will be able to choose Credova financing as a payment option during checkout. From there you will be asked to fill out an application so Credova can determine in its discretion if you are eligible for alternative financing.  

Will my credit card be charged as soon as I place my order, or do you wait until my order is shipped?

Your credit card will be charged as soon as you place your order (not when your order ships)

Is my personal information kept private?

ABSOLUTELY!  All personal information provided to Extreme Products is kept private and is never provided to third parties.